Customer Service Building Blocks to Success
 

 

Upcoming Events Happening at Child Support Services

«November 2019»
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  • Serving our Communities: Outreach in Perris (DPSS)

    Serving our Communities: Outreach in Perris (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

    Read more
30
  • Serving our Communities: Outreach in Mecca (DPSS)

    Serving our Communities: Outreach in Mecca (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

     

    Read more
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  • Serving our Communities: Outreach in Perris (DPSS)

    Serving our Communities: Outreach in Perris (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

    Read more
6
  • Collaboration Employer Workshop

    Collaboration Employer Workshop

    CHILD SUPPORT EMPLOYER WORKSHOP

    WEDNESDAY, NOVEMBER 6, 2019

    8:30 A.M. – NOON

    HEALTH SERVICES AUDITORIUM - 850 E. FOOTHILL BLVD., RIALTO, CA 92376

     

    Our department recognizes the crucial role that employers have in the child support process and values your participation.

     

    FREE for Business Owners, Payroll and Human Resources Professionals

     

    Child Support Information About

    • Mandatory child support practices
    • Health insurance
    • Payroll deductions
    • Income Withholding Orders
    • National Medical Support Notice (NMSN)
    • Learn to use Income Withholding Tool
    • Processing New/Old Employees
    • Answer questions

     

    RECEIVE FREE RESOURCE BINDER

     

    SAVE THE DATE FREE EVENT! RSVP IS REQUIRED – Register by 10/30/19

     

     

    Read more
789
  • Open Saturday (Riverside)

    Open Saturday (Riverside)

    We are here to help better serve you! On Saturday, November 9th we will be open from 8am - 12pm. Questions about applying for child support? Establishing and modifying child support? Paying back child support? Walk- in assistance is available! Please stop by and come to see us at 2081 Iowa Ave. Riverside, CA 92507. #rivconow #SupportRivCo
    Read more
  • Open Saturday (Indio)

    Open Saturday (Indio)

    We are here to help better serve you! On Saturday, November 9th we will be open from 8am - 12pm. Questions about applying for child support? Establishing and modifying child support? Paying back child support? Walk- in assistance is available! Please stop by and come to see us at 47950 Arabia St, Indio, CA 92201 #rivconow #SupportRivCo
    Read more
10
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  • Serving our Communities: Outreach in Perris (DPSS)

    Serving our Communities: Outreach in Perris (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

    Read more
13
  • Serving our Communities: Outreach in Mecca (DPSS)

    Serving our Communities: Outreach in Mecca (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

     

    Read more
14
  • Serving our Communities: Outreach in Desert Hot Springs (DPSS)

    Serving our Communities: Outreach in Desert Hot Springs (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

    Read more
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  • Serving our Communities: Outreach in Perris (DPSS)

    Serving our Communities: Outreach in Perris (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

    Read more
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  • Serving our Communities: Outreach in Perris (DPSS)

    Serving our Communities: Outreach in Perris (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

    Read more
27
  • Serving our Communities: Outreach in Mecca (DPSS)

    Serving our Communities: Outreach in Mecca (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

     

    Read more
2829301
23
  • Serving our Communities: Outreach in Perris (DPSS)

    Serving our Communities: Outreach in Perris (DPSS)

    Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you!

    On-site Services Offered:

    • Work with you to get your driver or other professional license released
    • Questions about applying for child support
    • Establishing & modifying child support
    • Provide options on paying back child support
    • Review your case to see if you qualify for a compromise on your overdue balance.
    • Walk-in assistance available

    Read more
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Customer Service Building Blocks to Success

Nancy Ruiz

Customer Service Building Blocks to Success

October 15, 2019

 

Customer Service Building Blocks to Success

 

 

On September 18th & 19th, the Riverside County Department of Child Support Services (RivCoDCSS) hosted our 24th Annual Customer Service Conference in Moreno Valley, California. Few things have more power to build customer loyalty than holding a customer service conference for employees of any company. Our Customer Service Conference is critical to the long-term sustainability of our programs, our services, and the expectations of our staff. The conference provided all with an opportunity to learn exclusive and valuable knowledge to help teams deliver the best customer service possible. Other local California LCSA’s had the opportunity to attend this conference as well. Uniquely, this conference was open to surrounding counties as well as departments outside Riverside County Child Support, approximately 326 people were in attendance compared with 280 attendees the previous year. RivCoDCSS invited outside agencies and departments this year to help expand customer service throughout the region. In 2018, 12 outside departments attended the event. In 2019, we had 33 outside departments in attendance. The conference also went from being a 3-day event to a 2-day event; guests had the option of choosing between dates to attend.

 

Sarah Mack Riverside County’s Assistant CEO was on hand to open the conference providing attendees with a warm welcoming. The goal was to increase employee productivity to deliver the best customer service possible. She also acknowledged RivCoDCSS efforts to benefit the families and communities we serve.

 

Kimberly Britt, Director of RivCoDCSS spoke to the vision and mission of the department. Employees in attendance received awards and recognition on different achievements from their supervisors. Additionally, we had three special guest speakers who share the goals of bringing people together by educating them on effective communication and employee engagement. Sahar Andrade is a Diversity, Global Leadership & Culture Competence speaker who has a vision and passion in life that she aims to make a reality. Carrie Grace is a motivational speaker and workshop facilitator for employees who desire happiness and fulfillment throughout life’s ups and downs. Dennis Snow has a passion for service excellence. His customer service abilities were developed over his 20-year history with Walt Disney World working as an executive over Customer Service and Relations. Overall, our 24th Annual Customer Service Conference not only prepared departments for delivery on the best customer service possible, but it also helped with finding one’s purpose in life.

 

It’s undeniable that a well-trained positive customer service team makes your department the best version of itself. Their ability to communicate directly with customers not only improves our efficiency but also improve effectiveness. RivCoDCSS is continually aiming to improve our efficiency, and we are aware of our direct impact to help the families and the communities we serve.

 

If you are interested in attending our 25th Customer Service Conference in 2020, please contact Marquese Howard, Media Production Specialist, RivCoDCSS. mdhoward@rivco.org | 951-955-4104.

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