Customer Service Building Blocks to Success


Upcoming Events Happening at Child Support Services

«August 2020»
  • COAP: Reduce Your California State Debt

    COAP: Reduce Your California State Debt

    Riverside County Department of Child Support Services (RivCoDCSS) takes pride in positively impacting the community by enhancing the well-being of children and families. We understand that during these times, we cannot meet in person, so, to better inform our customers, RivCoDCSS is hosting a FREE Virtual Workshop. Join us live, Aug 6, 2020, at 11 AM! for our next topic COAP: Reduce your CA State Debt, We will provide up-to-date information regarding child support services and programs impacted by COVID-19.

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  • Child Support: Employer Workshop

    Child Support: Employer Workshop

    Southern Inland Region Child Support Collaborative is offering a FREE workshop to Business Owners, Payroll, and Human Resources professionals who want to learn more about the Child Support Program. Come join us and learn how you can equip your staff to best serve your employees regarding child support. Our region recognizes the crucial role that employers have in the child support process and value your participation.

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Customer Service Building Blocks to Success

Nancy Ruiz

Customer Service Building Blocks to Success

October 15, 2019


Customer Service Building Blocks to Success



On September 18th & 19th, the Riverside County Department of Child Support Services (RivCoDCSS) hosted our 24th Annual Customer Service Conference in Moreno Valley, California. Few things have more power to build customer loyalty than holding a customer service conference for employees of any company. Our Customer Service Conference is critical to the long-term sustainability of our programs, our services, and the expectations of our staff. The conference provided all with an opportunity to learn exclusive and valuable knowledge to help teams deliver the best customer service possible. Other local California LCSA’s had the opportunity to attend this conference as well. Uniquely, this conference was open to surrounding counties as well as departments outside Riverside County Child Support, approximately 326 people were in attendance compared with 280 attendees the previous year. RivCoDCSS invited outside agencies and departments this year to help expand customer service throughout the region. In 2018, 12 outside departments attended the event. In 2019, we had 33 outside departments in attendance. The conference also went from being a 3-day event to a 2-day event; guests had the option of choosing between dates to attend.


Sarah Mack Riverside County’s Assistant CEO was on hand to open the conference providing attendees with a warm welcoming. The goal was to increase employee productivity to deliver the best customer service possible. She also acknowledged RivCoDCSS efforts to benefit the families and communities we serve.


Kimberly Britt, Director of RivCoDCSS spoke to the vision and mission of the department. Employees in attendance received awards and recognition on different achievements from their supervisors. Additionally, we had three special guest speakers who share the goals of bringing people together by educating them on effective communication and employee engagement. Sahar Andrade is a Diversity, Global Leadership & Culture Competence speaker who has a vision and passion in life that she aims to make a reality. Carrie Grace is a motivational speaker and workshop facilitator for employees who desire happiness and fulfillment throughout life’s ups and downs. Dennis Snow has a passion for service excellence. His customer service abilities were developed over his 20-year history with Walt Disney World working as an executive over Customer Service and Relations. Overall, our 24th Annual Customer Service Conference not only prepared departments for delivery on the best customer service possible, but it also helped with finding one’s purpose in life.


It’s undeniable that a well-trained positive customer service team makes your department the best version of itself. Their ability to communicate directly with customers not only improves our efficiency but also improve effectiveness. RivCoDCSS is continually aiming to improve our efficiency, and we are aware of our direct impact to help the families and the communities we serve.


If you are interested in attending our 25th Customer Service Conference in 2020, please contact Marquese Howard, Media Production Specialist, RivCoDCSS. | 951-955-4104.

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