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Upcoming Events Happening at Child Support Services

«July 2020»

News and Events

Coronvavirus Unemployment Benefits Provisions Update

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The Coronavirus Relief, Aid and Economic Security (CARES) Act extends unemployment insurance benefits for qualified people, and provides up to thirty-nine (39) weeks of unemployment compensation to workers who would not normally qualify for unemployment, but whose ability to work has been directly impacted by COVID-19.

People who are not eligible for regular unemployment payments under state or federal law, including the self-employed, people seeking part-time work, those who have used up their right to regular unemployment or extended benefits, or those with insufficient work history
are now able to qualify for unemployment.

In order to receive payments, people in this new group must self-certify why they would not normally qualify for unemployment benefits, and that the reasons for their unemployment are directly related to COVID-19. For those who are currently eligible for unemployment benefits under state or federal law, the CARES Act extends payments for up to thirteen (13) weeks beyond the normal deadline, as long as the recipients are actively seeking work.

Coronvavirus Unemployment Benefits Provisions - ENGLISH and SPANISH

COVID-19: Electronic Service of Documents

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COVID-19: Electronic Service of Documents  (California Rules of Court Update)

Effective April 17, 2020, additional temporary rules have been added to the California Rules of Court in response to COVID-19. To sustain essential court services in California state court and to promote social distancing, the Judicial Council announced the adoption of an initial set of Emergency Rules to the California Rules of Court, which went into effect earlier this month on April 6, 2020.

All documents served on either party can be submitted electronically by sending an email to:

  • Any documents in Family Law cases served by mail can now be served electronically to the email associated with the case. Parties who are not represented by an attorney, must provide their written consent to be served electronically (written email is sufficient).
  • Any electronically filed document received by the Court on or after midnight will be file stamped on the next court day.

If you are sending an attachment, please ensure it is a PDF document and no more than 10 megabytes per email. For more information, regarding PDF documents, please visit:

Emergency rule 12. Electronic service
As for electronic service, represented parties who have appeared in a civil action (including Family and Probate Law) must accept e-service of documents if requested by another party. The serving party has a duty to confirm the appropriate e-mail or other electronic service address for service. E-service on self-represented parties is only allowed with the written consent of that party. Confidential documents must be served via encrypted methods. E-service is deemed completed at the time the transmission was sent.

Before serving a represented party electronically, the serving party must confirm by 24 telephone or email the appropriate electronic service address for counsel being served.

Adopted effective April 17, 2020.


RivCoDCSS will not have Family Law Facilitators available March 16th - March 31st, 2020

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Riverside County Department of Child Support Services has a temporary adjustment to our Family Law Facilitator Program (FLAC).
Beginning Monday, March 16th, 2020 through Tuesday, March 31st, 2020 we will not have Family Law Facilitators available for assistance at our RivCoDCSS offices. This change will be effective at our Riverside and Indio office locations.
We apologize for any inconvenience this may cause, please feel free to contact us if you have any questions.

Call us toll-free at (866) 901-3212

Electronic Payment Card (EPC) cardholders will be migrating from EPPICard to the Way2Go Card!

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Attention Electronic Payment Cardholders: In April of 2020, your current Child Support EPPICard will be replaced with a new Way2Go Card. This change is not optional and therefore, receiving your new Way2Go card before the current card is inactivated is important. In order to receive your new Way2Go card, your address must be up to date with EPPICard. If you moved since registering for an electronic payment card, you receive an e-mail or postcard from our office or you’re not sure, it is very important that you contact the EPPICard Customer Service at 1-877-777-1617 no later than 04/20/20.

If you do not have an updated address, you will not receive a new Way2Go Card to access your child support payments. For your security, you will be required to validate your identity so please have your Participant number and Social Security Number available when you contact the customer service number. If you need assistance obtaining your Participant number, please contact the Riverside Department of Child Support Services at 1-866-901-3212.


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